stubhub refund policy change

to see the game on TV? THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Subscribe for full access to The Hollywood Reporter. Following backlash from customers, the ticketing company responded in a statement this week. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Just notified by email of event cancellation for Atlanta United vs Orlando. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Site says venue will honor original ticket but when i click on view tickets nothing there! StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. A StubHub employee via phone assisted in returning the ticket to my account. If I don't get a refund soon I'll be reporting theft to PayPal. Honor yours. My husband and I had tickets for Food city 500 on Sunday April 5,2020. I will never use stubhub again. I emailed them screen shots proving there was no such disclosure. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. 4.6.2020. News Corp is a global, diversified media and information services company focused on creating and distributing . When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. All Rights Reserved. I purchased tickets to an event that has been postponed twice the second time being indefinite. >> YOU CANT CHANGE THE RULES MIDSTREAM. 01-30-2021 01:41 PM. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. "If you have tickets to a show that is postponed, you will be able to select your refund . How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Read this advice or complain & cry later on.. We waited two hours until they decided to open the door again. When I got to the venue my tickets were no longer accessible. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. StubHub will contact you as soon as possible. GIVE ME MY MONEY. 01-24-2022 11:26 AM. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. It means they ripped me off, I guess. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes Even though I didn't get a reprint it was still great. I'm sorry but how is it their fault you messed up or your plans changed? I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. Been on the phone for hours wasted my whole day. Where's my refund? - StubHub Community While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. I hope they will reply me asap, I just want get my money back. Other sellers may take a case-by-case policy. I don't want a damn coupon, I want my money back! In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. If any of these tragic events occur, you will be eligible for a refund. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. StubHub offers refunds for pre-policy change cancellations 3. So now the tickets will not arrive in time for my event. Announcements have been made but, a plan of action has not been put into play quite yet. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. Called back for refund. I wish I had read this before buying. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. Thank you f***ers! View Ticketmaster Refund Policy. i have attached the information from the venue. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. Include the reason for the refund and any supporting documentation. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. Under normal circumstances, these processes are manageable. Last Updated on June 24, 2020 by Dave Clark Its a bull. Tickets were either never delivered or arrived late. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. After the switch, you will enter the email address you use to access the community in order to reset your password. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Money down the drain. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. This evening I was on Stubhub looking for Lakers tickets for January 2016. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. You will enter your community username and new password and done! I purchased tickets on their mobile app for a college basketball game. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. I will NEVER use stubhub again! i am not interested in a credit that expires so therefore am requesting my full refund. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The refund will typically process within 5 to 8 business days. All of our tickets were void, fakes, frauds. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. or Did you buy an excessive amount of tickets? Danielle is the author of this solution article. Of course! Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Last Updated on September 16, 2021 by Dave Clark. The spread of COVID-19 has rattled every corner of the live music industry. Also, awfully bold of them to assume I would want to purchase through them again. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Receive a full refund of your purchase 2. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. This is ridiculous! Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. StubHub's no-refund policy leaves ticket holders fuming - WCPO Now StubHub is giving people a coupon worth 20% more than the value of the ticket. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. That's not their fault, that's your fault. Solved: Refund in Progress - StubHub Community "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Tried to resell same tickets for $20 more. My girlfriend's 30th bday gift is being ripped off! I'm upset at this it's fraud, Just want your attention. See detailed StubHub customer service rankings, employee comments and much more from our sister site. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Analytical cookies are used to understand how visitors interact with the website. BOSTON . Never again will I use StubHub! Had I known seller didn't have tix I never would've purchased.

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