alight customer care representative job description

Customer Care Representative Resume Examples. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Health, Dental, Vision, Life Insurance and more. Customer Care Representative Job Description, Skills, and Salary Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Required Skills. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Si es as, entonces ReedGroup es para ti! Find contacts: direct phone number, email address, work experience. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Their job is to help ensure customer satisfaction. 105,000+ Customer Care Representative Jobs in United States - LinkedIn Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. The mission of our customer care teams exemplifies the need for humanunderstanding. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Get the latest news and information. Scroll down below to view similar jobs . Alight is committed to a diverse workforce and is an affirmative action employer. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Copyright 2023 Grabjobs Pte.Ltd. Alight Solutions hiring Health Pro Specialist II - April 2023 in Dallas Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. We are Alight Solutions. We strive for Excellence Every Day by collaborating with our clients and colleagues. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Customer Care Representative, Human Resources (Lincolnshire, IL) job Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. View Job description, benefits and responsibilities. Alight Solutions Easy 1-Click Apply. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Customer Care Representative *Remote* Job in Washington, PA at Alight Alight believes diversity should be visible, valued, and sustained throughout the organization. Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. All Rights Reserved. This role requires that qualified candidates must reside in one of the following states: Please enter a Name and Password so you can update your Job Alerts in the future. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Customer Care Representative, Human Resources - Virtual Job in Tampa AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Customer Care Representative, Human Resources (Charlotte, NC) job Alight - Customer Care Representative Customer Service Representative Job Description - Forbes Advisor Full Job Description. 88 followers . * Able to work independently and to adapt to a rapidly changing environment Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Communicating with customers through various channels. Know Your Worth. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). There is no travel required for this position. Sr. Customer Care Representative - with Growth Opportunities Customer Care Representative, Human Resources - Virtual Job in How much does a Customer Service Representative make at Alight - Indeed Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Customer Care Representative - with Growth Opportunities at Alight today! * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Alight Alumni Customer Care Representative Job Florida USA,Customer Our Promise View Job description, benefits and responsibilities. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. We understand the powerful human connections that create success for organizations. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Insurance Health insurance We are not an agent or representative of any employer. Our commitment to Diversity and Inclusion. You will be notified during the hiring process which checks are required by the position. Every colleague shapes how Alight can become better, stronger and brighter together. Alight Easy 1-Click Apply. Livelihoods Assistant at Alight Uganda - Jobweb Uganda Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Find out if you meet the requirements! to demonstrate your interest in the role. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Key Duties & Responsibilities. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Alight Solutions Customer Care Representative Reviews Health insurance is either BCBSIL or Kaiser depending on where you are located. We combine data-driven . A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. We are forthright and genuine when we speak. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You will * Bilingual (English/Spanish) is a plus |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Customer Care Representative Human Resources. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. * PEOPLE MATTER is one of our company s core values. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. We're always looking for great talent. * Excellent communication & collaboration skills with strong ability to empathize with customers Alight Solutions At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Contact Us | Alight Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Because transformation takes a workforce. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. View similar Customer Service / Guest Services jobs below. Careers at Alight | Alight job opportunities You can also receive alerts via instant message. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Mid Level Acknowledging and resolving customer complaints. Alight Solutions offers a promising . Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. The estimated base pay is $36,558 per year. We strive for Excellence Every Day by collaborating with our clients and colleagues. Find out if you meet the requirements! Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. * Make independent complex decisions within the scope of your authority Tasks to include in a Customer Care job description . * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers HDHP or PPO available., At Alight, we believe a companys success starts with its people. You have successfully created a new job alert. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. You have Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Customer Care Representative, Human Resources - Texas Virtual (Work Customer Support Representative Salaries in the United States for Type: Full Time 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Customer Service Representative Job Description - Betterteam Customer Care Representative, Human Resources - Virtual Open to States * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Interested in Workday positions? Training will begin for this class on Monday, May 1st See office directory Alight Solutions Jobs & Careers - 112 Open Positions | Glassdoor * Be kind and compassionate Our story starts with a simple universal truth: Every business is a people business. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. View Job description, benefits and responsibilities. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Full-time $12.50 an hour. 26 Alight Customer Care Representative jobs available on Indeed.com. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. #beAlight These teams are a critical component of Alights health care,retirement and HR-delivery services. * Demonstrate a positive attitude, self-awareness and embrace feedback The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Disabled Person, Inc. Take the first step today by joining our talent community. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Visit the company website to obtain information on the company and review the job description prior to your interview. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Knowing our products inside and out so that you can . How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Ten paid holidays per calendar year (8 fixed and 2 floating). This job listing has expired and the position may no longer be open for hire. Cons. Get a free, personalized salary estimate based on today's job market. * High School Diploma or equivalent is required, bachelor's degree a plus Benefits start on your first day of employment, Programs & activities that give back to our. Posting id: 823465203. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! This may include assisting the caller in navigating the system as well. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Its a permanent virtual customer care representative Job. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Be prepared to answer why you are interested in this particular job opening. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Customer Care Representative, Human Resources, Orlando, FL at Alight Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Must be able to work a flexible schedule based upon high call volume needs. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required.

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