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0000135773 00000 n 0000421594 00000 n 0000175997 00000 n However, third partiessuch as IT systems suppliers and commercial and marketing partners/loyalty programme partners may need to have access to the system from time to time. For any other information, please visit our Help Centre. 0000225681 00000 n Group Check-inMembers of a group must go through the ticket gatestogether (unless individual tickets have been issued), travel together throughout by the same train(s), and in the same class. 0000019960 00000 n 0000202542 00000 n 0000127538 00000 n 0000168076 00000 n 0000217870 00000 n We will provide you with a response to your complaint no later than three (3) months of the date of the complaint. 0000169544 00000 n 0000138144 00000 n 0000264420 00000 n 0000139902 00000 n 44. 0000022274 00000 n Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. 5. EHIC does not cover air ambulances or repatriation by private ambulance (ta && ta.queueForLoad ? No railcard or railpass reductions will be permitted. Travel Insurance Claims Department; PO Box 451; . Examination and destruction of luggageWe may open and examine the contents of any luggage you leave on our trains or premises (including luggage left unattended), before removing such luggage to a secure place. If you have submitted a claim to our Traveller Care department but are unsatisfied with the response, or if you have not received any response within the three-month delay, you can contact in English or French the Mdiation SNCF Voyageurs either online on the following link: https://mediation.sncf-voyageurs.com/ or by post to:, Mdiation SNCF Voyageurs ,TSA 37701 59973 Tourcoing Cedex France. 0000207259 00000 n What to do if we have to cancel your train. Data ProtectionEurostar International Limited will retain details provided to us by you in accordance with our privacy policy which is available onwww.eurostar.com. This website provides information on Eurostar products and timetables and you will be transferred automatically to your local Eurostar distributor company website to book your requested ticket. 0000182747 00000 n 6.1 Except as otherwise provided above, any waiver, amendment or other modification of this agreement will not be effective unless in writing and signed by the party against whom enforcement is sought. Any change of ticket to a different date (or other change to any of the details of a ticket) must be made in accordance with the conditions applicable to that particular fare type, and may be subject to exchange and service fees where applicable and the payment of the difference in the fare. AmendmentsWe reserve the right to amend these Conditions of Carriage at any time. The promotional code has a cash redemption value of 0.001p and is not transferable or assignable. 0000310713 00000 n You agree not to use Eurostar International Limiteds website in any way that will violate or infringe any English laws, regulations or international treaties and that your use of the website will not violate the intellectual property rights of any person. Since we incur costs in cancelling your travel arrangements, you will have to . 41. You and your travelling companions are strongly advised to take out adequate travel insurance. Mondial Assistance (UK) Limited FCA registration number is 311909. 0000138496 00000 n 0000220053 00000 n This website is owned and operated by Eurostar International Limited. You are not entitled to any reduction in the fare once you have purchased your ticket. ?,HR Is there another countrys pass similar to Swiss Rail Pass? 0000438622 00000 n But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. You must observeand follow any other processes and procedures to protect the health and wellbeing of our customers and colleagues that are notified to you from time to time. AnimalsWe allow guide and assistance dogswhere a passenger requires the support of the guide or assistance dog to travel(in accordance with all the requirements of the PETS Scheme), but we do not allow passengers to bring any other animals on board any Eurostar service as hand luggage, registered luggage or otherwise. The following is intended to provide you with general information only. Your ContractA ticket that has been issued to you is evidence of a contract between you and the railway operating company whose trains you have the right to use under the contract. 23. Eurostar reserves the right to change these General Terms and Conditions at any time. Please check tickets and change at the time of issueAt the time you purchase a ticket, you should ensure that it is for the journey you wanted and that, if applicable, you have received the correct change. Travel insurance with Allianz | Eurostar Any kind of ammunition (of any calibre and in any quantity). To ensure the provision of a quality of service to all our customers and to ensure that the behaviour of some does not disadvantage the majority of our customers, you agree to abide by any fair use policy which we may apply. Can I change my booking? It's never good buying cancelation policy from the party who actually supplies your tickets. 0000159392 00000 n 0000213659 00000 n Please note that no booking fee applies for customer paying with Eurostar gift vouchers. Was this answer helpful? 53. AWP Assistance UK Limited FCA registration number is 311909. 61. Eurostar shall not be liable for any costs, claims, damages or loss occasioned by any failure, however caused, to fulfil the terms of this promotion. 0000440871 00000 n Anyone with experience of Eurostar Travel insurance? You can only use the promotional code once. 0000145842 00000 n Can I cancel and get a refund online? 0000164350 00000 n Hopefully this is posted in the correct section of the forum. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. Click here if your service is cancelled and you need further info including how to request a refund. Once they are regarded as abandoned, they may be sold or otherwise disposed of and the proceeds of the sale will be retained by us or otherwise dealt with by us at our discretion. There are conditions and exclusions that apply to individual sections of the policy and general conditions and exclusions that apply to the whole policy. 0000197009 00000 n 0000135201 00000 n 15. 1.3 You warrant that any registration information that you submit to us is true, accurate and complete. Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. 0000157182 00000 n 54. You accept that we may modify these restrictions from time to time. 0000175087 00000 n 0000175271 00000 n 0000269674 00000 n Please note fencing swords can be carried as permitted luggage provided they are in a protective case. 0000205301 00000 n 0000107869 00000 n Where there are anyinconsistencies within these Conditions of Carriage, the condition more favourable to the passenger willapply. All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. 0000211524 00000 n Your e-voucher codecan be found on the e-voucher email we sent you. You must scan your ticketbefore the ticket gate timelimit, as explained in clause 18. You have a European Health Insurance Card right? Where appropriate, we will pass the complaints to the carriers responsible for them to deal with. Amount of refund. 0000276772 00000 n 11. 0000264932 00000 n 0000204214 00000 n 2.4 You accept that we may restrict access to specific websites or content genres at our discretion. Do not to infringe upon the privacy of others while using the service, this includes the transmission of still or moving imagery of other people nearby. 12. It's not possible to use an e-voucher towards the cost of an exchange or upgrade. 0000213481 00000 n 0000144928 00000 n You can telephone Free Spirit on 0345 609 8864 or I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation? Air ambulances are covered within the country (say you break a leg on top of a mountain, the repatriation of you into the nearest hospital is covered). Get reimbursed for lost, damaged or stolen bags. If any provision of this agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this agreement. 0000039005 00000 n 0371 200 2457. or write to Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD. If your ticket is defaced or damagedIf a ticket has become spoiled, or tampered with, or altered in any way, or if you have been issued with an electronic ticket and the barcode on the electronic ticket is not readable, then the ticket is not valid for travel. 0000136125 00000 n 0000197193 00000 n Any child with a child ticket may take one bag which does not exceed 85cm in length and one small piece of hand luggage. 0000186421 00000 n If the new fare is less expensive than the original fare purchased, the difference in price will not be reimbursed. Eurostar Reviews | Read Customer Service Reviews of www.eurostar.com Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible up until departure, but you can't exchange or get a refund after the train's scheduled departure time. Advance BookingsWe can accept requests for group reservations up to 330 days in advance. Compare Eurostar prices to find the cheapest flight deal to your favourite destination. Air ambulance within the country from resort to hospital was not covered. The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. Authority of our staff or agentsOur staff or agents have no authority to waive or change these Conditions of Carriage. Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. You are solely responsible for your use of the service and the consequences of such use. 0000141528 00000 n Health Declaration and Health Exclusions also apply to the Cancellation, Curtailment, Emergency medical and Personal Accident sections of cover. They are also translated into the French and Dutch languages. Then book directly with Eurostar with no extra fees. 13. Unless agreed otherwise, English law will apply and all communications and documentation in relation to this policy will be in English. 0000107648 00000 n 0000085728 00000 n Eurostar Flights, Tickets and Deals | Skyscanner 12. 30. Call Eurostar customer service from the UK at (044) 03432 186 186. References in these Conditions of Carriage to "paragraphs" are to paragraphs of these Conditions of Carriage. This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. 0000211337 00000 n Eurostar cancellation insurance - Eurostar - Tripadvisor 25. 5. 24. 0000160877 00000 n 0000163421 00000 n If you lose or mislay a ticket (or a portion of a ticket) or a ticket (or portion) is stolen while it is in your possession we may issue a replacement ticket (or portion). 0000203483 00000 n 0000181479 00000 n Remember, this list doesnt cover absolutely everything, but its a good guide to what you can and cant takewith you. Licensed firearms under section 2 of the Firearms Act 1968 and/or any local applicable regulation. See paragraph 25 of these conditions for more information. I recently purchased 2x tickets for my parents for a trip to Paris on the eurostar in January, costing around 120. 0000022320 00000 n The holder must return it and we may issue a replacement ticket . Mondial Assistance (UK) Limited FCA registration number is 311909 . We do not sell the app to you and we remain the owners of the app at all times and all the trade marks, copyright, database rights and other intellectual property rights in the app belong to us or our licensors. 6. 0000275984 00000 n Trip cancellation cover for Single Trip policies begins from the issue date shown on your policy confirmation. 0000225009 00000 n 0000147686 00000 n We may vary the terms of your cover and the premium rates at the renewal date. If you cannot finish your journey as planned due to death, injury, illness or there is a delay to the public transport system that cannot be avoided, we will extend cover free of charge until you can reasonably finish that journey. You will not be entitled to a refund of any carriage charge or any charge for the carriage of registered luggage and we will not be liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage as a result of such refusal.GROUP TRAVEL. 0000411630 00000 n 0000020692 00000 n Eurostar cancellation fees. 0000274000 00000 n Choose one of the following: Contact Eurostar via their generic web contact form. How to Get Eurostar Refunds | Step-by-Step Guide 0000248012 00000 n 27. Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. Delayed or cancelled trains. 0000247421 00000 n 0000249382 00000 n 0000021678 00000 n Eurostar cancellation, travel delay and baggage insurance is typically suitable for travel customers who . Carriage as registered luggage may be refused. Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. WHERE CAN I FIND OUT MORE ABOUT THE POLICY COVER? 0000119955 00000 n 0000017662 00000 n Get a Cash refund. If available, the platform can be accessed athttp://ec.europa.eu/odrand claims submitted to the platform will be addressed in accordance with Regulation EU 524/2013. But what you're doing is buying a 5 course meal when you only need the desert. Please keep your ticket ready to show or hand over. 0000194828 00000 n 0000119076 00000 n 0000188901 00000 n Audit RequirementsOur staff or agents may retain tickets for audit purposes. There will be interruptions to access to the internet via service when the train passes through tunnels and other features that block the signals to and from the local transmitters and receivers. Note that this list is not exhaustive; passengers will not be allowed to keep articles with them on the journey if the item is inherently dangerous, is likely to cause property damage, or if there is reason to suspect the article may be used to commit an act of violence or threat. Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. We do not guarantee the train times to you and they do not form part of your contract of carriage with us. If you fail to complyyou may not be allowed to board the train and in such circumstances a refundis only available where the ticket type allows. 0000130341 00000 n But going to remote mountain villages, with issues like air ambulance and potential medical repatriation, I've learnt to my cost it is not unnecessary at all. 0000174561 00000 n We will endeavour to acknowledge receipt of all complaints within one (1) month of receiving them. 4. Wi-fi terms and conditions. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. 0000182031 00000 n Please note that we are unable to give you any advice on whether this product is suitable for your needs. 0000224841 00000 n 0000177652 00000 n . But you can use your e-voucher to pay for a trip taking place after this date. Insurers in general don't like to pay out. (iii)Act reasonably do not use the service in any way that may affect the running of the service or network or other technology connected to it (for example, other users devices). Allianz Eurostar Claim for meals, accommodation and other covered expenses if you experience unexpected delays. compressed gas or air powered match pistols or hand guns. You must hold a valid ticket throughout your entire journey, retain your ticket until leaving the destination station and keep it available for inspection at all times. (Search your emails for 'Eurostar e-voucher'. If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. Once I received the confirmation email, I noticed I had booked it for the . 0000196657 00000 n If you have a trainonly booking and youre claiming an e-voucher because your train has been cancelled, the following applies: If youre claiming an e-voucher because youre due to travel before 30 September 2021, and you prefer to postpone your trip, the following applies: Eurostar paper vouchers may only be used in accordance with the terms and conditions. It's a comprehensive policy, including medical insurance. Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. Can I buy travel insurance with my tickets? - Eurostar For annual multi trip policies, insurance is available to persons up to and including 64 years old at the start date of the policy. AWP Assistance UK Limited FCA registration number is 311909. 0000170064 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). As that is what all responsible travellers do! You must not undertake actions that are harassing, defamatory, threatening, obscene, abusive, racist, sexist, discriminatory, offensive or otherwise objectionable or inappropriate. In such circumstances, each piece should not weigh more than 15 kilograms and have a fully functioning handle in order for it to be safely lifted. Mondial Assistance (UK) Limited FCA registration number is 311909 . 0000119596 00000 n After booking, any remaining value will stay on the e-voucher to be used before its expiry date (this cannot be refunded). In my opinion buying medical insurance for a train trip entirely within Europe is completely unnecessary. If you are normally confined to a wheelchair but do not declare this at the time of booking and do not reserve a seat in the special areas provided, you may be refused access to the train. 0000208173 00000 n 0000167344 00000 n Eurostar: Eurostar cancellation insurance - See 109 traveller reviews, 33 candid photos, and great deals for Paris, France, at Tripadvisor. While Eurostar International Limited has taken every effort to ensure that the information contained within the website is correct at the time of going live, Eurostar International Limited cannot be held responsible for any errors and omissions or any information which may be incomplete, inaccurate or may have become out of date. Mondial Assistance (UK) Limited FCA registration number is 311909. 2023 Eurostar International Ltd. All Rights Reserved. Thats why weve teamed up with Allianz to give our passengers travel insurance. 25% of the value of the affected ticket. Limits on Liability and ExclusionsPurchase and payment for a ticket does not provide firm assurance that your train will not be subject to alteration, delay or cancellation but paragraphs 32, 33 and 34 and the PRR set out what we will do if any of these situations arise. Electricscooters (e-scooters) and hoverboards. If you wish to take any items you cannot easily carry and/or additional items we may, at our discretion, either levy a charge in respect of such items to allow them to be carried as luggage or require you to pay to send them through our registered luggage service. 50% of the value of the affected ticket. 0000148208 00000 n 0000225513 00000 n 0000194103 00000 n 26. 0000022356 00000 n Mondial Assistance (UK) Limited FCA . 0000123833 00000 n Home | Eurostar Help Centre 0000071676 00000 n 0000271619 00000 n 0000138835 00000 n 19. Items containing incapacitating substances such as gas guns, tear gas sprays, mace, CS gas, phosphorus, acid and other dangerous chemicals that could be used to maim or disable. If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. We have teamed up with Allianz Global Assistance to provide travel insurance About us . Why can't I claim my compensation online? 3.3 In relation to the app, except as expressly set out in this agreement or as permitted by any local law, you agree: (i) not to copy the app except where such copying is incidental to normal use of the app; (ii) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the app; (iii) not to make alterations to, or modifications of, the whole or any part of the app, or permit the app or any part of it to be combined with, or become incorporated in, any other programs; and. When you are making a journey and have to change trainsIf you have to change trains on a journey you are making, you will be responsible for transferring yourself and your luggage between the trains and, if necessary, between stations. 0000411556 00000 n The last thing you want to worry about on your trip is any unexpected costs. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Only 1 e-voucher can be redeemed against Hotel or Train + Hotel bookings. Relief from Liability for Delay, Exemptions and Connections Tickets. Call our customer service line on 0371 200 2457. Can I use my compensation e-voucher to buy travel insurance at eurostar.com? 0000169360 00000 n 2.3 Access to the service may be blocked, suspended, or terminated immediately at any time without notice and for any reason including, but not limited to, violation of this agreement, actions that may lead to liability for Eurostar , threaten the security of the service, disruption of access to other users or networks, licencing restrictions and violation of applicable laws or regulations. Where child fares are booked separately to the promotional tickets, there is no guarantee that separately booked tickets can be seated together. If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure - except on Netherlands routes. 0000148590 00000 n 0000125478 00000 n Any costs of return of items will be borne by the owner. Ceremonial weapons such as kukri or skeandhu, martial arts weapons, crossbows, crossbow bolts, longbows and arrows, starting pistols. Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train.. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance . You agree that your use of Eurostar International Limiteds website shall only be for lawful purposes and that you shall not use the website for the transmission of any material or information which is defamatory, obscene or in violation of trade secrets. You cannot use the promotional code in conjunction with any other offer or promotional code. If your trip takes a left turn, Allianz wants to put it right. From time to time updates to the app may be issued. 0000150980 00000 n 0000006716 00000 n When booking your journey you shall ensure that you allow sufficient time for any such transfer to comply with the Eurostar ticket gate time limit in accordance with clause 18. Your options are: 30% of the cost of the affected leg as a Eurostar e-voucher, 60% of the cost of the affected leg as a Eurostar e-voucher, 75% of the cost of the affected leg as a Eurostar e-voucher, 25% of the cost of the affected leg as a cash refund, 50% of the cost of the affected leg as a cash refund. This costs nothing and you should have one in any case when in Europe.. Budapest to Vienna/Vienna to Salzburg/Salzburg to Munich, Travel to Seattle, Washington from Sacramento. In any event, our maximum liability to you for total or partial loss or damage to articles, hand luggage or animals is capped at the amount set out in Article 34 of the CIV and is subject to your providing us with receipts evidencing any loss or damage. Entry for dogs travelling between the UK and EU countries may be subject to checks by the relevant authorities and dog owners will be directly responsible for the payment of all related costs (e.g. 14. 21. 0000255556 00000 n Yes, your data is only used in the purchase of our travel insurance product and not released for any other purpose.

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