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Deploying and maintaining a supported SBC. If necessary, assign the Teams license. The value in the cloud is what matters for Teams. This section explains different combinations of user creation, followed by a supportability statement. For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. An easy way of adding PSTN connectivity to your app or service, in such case, Microsoft is your telco provider. If you have media bypass enabled today and users are moved then there could be extra load on the mediation servers. . . Enables you to use your own PSTN carrier by connecting your Session Border Controller(s) (SBC) to Phone System. If users already have a Microsoft Calling Plan with a phone number, the only required change is to assign the user TeamsOnly mode in TeamsUpgradePolicy. For new users, such as a new hire, who will be enabled directly for Teams, the user must be enabled for Skype for Business using on premises Skype for Business management tools. Creating users in online Skype for Business or Teams without first enabling them in on-premises pool with Enterprise Voice is not supported. Allows operators to quickly qualify their connectivity for inclusion into programs like MS-Teams Operator Connect and Zoom Provider Exchange. Microsoft Teams Phone gives you PSTN connectivity choice This topic describes how to enable users for Phone System with on-premises PSTN connectivity. More info about Internet Explorer and Microsoft Edge, PSTN Calling plans for Skype for Business, Getting phones for Skype for Business Online, Infrastructure Qualified for Microsoft Lync, Tune Skype for Business Online performance, Plan for Enterprise Voice in Skype for Business Server 2015, Deploy Enterprise Voice in Skype for Business Server 2015, Planning for Enterprise Voice in Lync Server 2013, Deploying Enterprise Voice in Lync Server 2013, Deploy hybrid connectivity between Skype for Business Server and Office 365, Plan hybrid connectivity between Skype for Business Server and Office 365, Active Directory Federation Services (AD FS), Enable users for Phone System with on-premises PSTN connectivity in Skype for Business Server, Next Hop Federation Route Internal Pool Server, Skype for Business Server 2015, March 2016 Cumulative Update 6.0.9319.235 or higher (Front End or Director). They need the flexibility to select between different service providers, often on a country-by-country basis, to ensure that their workers and customers around the world have a high quality, cost-effective, calling experience. Hybrid Voice Connectivity: Option to provide access to PSTN for users with Skype for Business Online account. OnlineVoiceRoute objects (based on-premises VoiceRoute). A cloud phone system is the clear solution for businesses that need to support a hybrid workforce thats working from home, the office, and on the road. Enterprise/Cloud PSTN Interconnect This is the network that connects your enterprise to the cloud. Read this section if you need to obtain phone numbers, transfer existing numbers, obtain service numbers, and so on. An all-in-the-cloud solution with Microsoft as your PSTN carrier. You configure user dial plans for purposes of number translation for call authorization and call routing. User accounts in a hybrid environment with PSTN connectivity Note: If necessary, you can choose to connect a supported Session Border Controller (SBC) through Azure direct routing for interoperability with third-party PBXs, analog devices, and other third-party telephony equipment supported by the SBC. On Premises PSTN Connectivity Options - Microsoft Community Cloud Voicemail is automatically set up and provisioned for Teams users. For information about managing phone numbers for Direct Routing, see Configure the phone number and enable enterprise voice. PART 2. * When you purchase 150 or more seats of an eligible subscription, FastTrack will help with core and advanced Teams onboarding. -Carrier manages SIM-Enabled Mobile number, PSTN connectivity, and SBCs. This option requires uninterrupted connection to Microsoft 365. Make sure users have been assigned a Teams license. (Unless deployed as an option to provide connection to third-party PBX, analog devices, or other telephony equipment for users who are on Phone System with Calling Plan.). How you configure call routing differs depending on your PSTN connectivity option. See the current rate list for PSTN calls. Operator Connect might be the right solution for your organization if: For information on the benefits and requirements of Operator Connect, and for a list of carriers participating in this program, see Plan Operator Connect. For Direct Routing, you must configure call routing by specifying the voice routes and assigning voice routing policies to users. This type of switching is more efficient than circuit switching because the data is sent and received as and when needed. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). For information on how to configure Teams Phone Mobile, see Configure Teams Phone Mobile. You want to mix routing, with some calls going through Calling Plan, some through your carrier. Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with migration of the user to Direct Routing. Enabling a user for Phone System with on-premises PSTN connectivity and then moving them to Skype for Business Online requires the following steps: Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). Alternatively, you can acquire new numbers directly from Microsoft. Cisco Unified Communications Manager Cloud (Cisco UCM Cloud) Data Sheet Like the decision to stay on premises, choosing to purchase PSTN access separate from a UCaaS service often boils down to cost. Otherwise, register and sign in. Organizations often have a variety of connectivity needs depending on their geographic footprint and unique business requirements which can complicate the decision-making process. Skype for Business Server requirements for Cloud PBX with on-premises Whoever came up with the concept of one size fits all originally, likely wasnt responsible for planning calling and connectivity for a multi-national organization with remote offices, on-the-go salespeople, and front-line workers. Functionality described in this document is currently in public preview. If your existing carrier participates in the Microsoft Teams Phone Mobile program, they can manage the service for bringing PSTN calling to Teams. A Skype for Business hybrid environment with PSTN connectivity provides flexibility regarding where user services are provided and how user accounts are provisioned and managed. You need to retain your current PSTN carrier. If you are using new numbers from Microsoft, you'll need to change the LineUri for the user after the user is moved online by using Set-CsPhoneNumberAssignment. Coverage in Greece, Poland, and the Asia Pacific region is coming soon. This article provides a high-level overview only. Webex Calling PSTN options for businesses any size, anywhere You don't require deployment or maintenance of an on-premises deploymentbecause Calling Plan operates out of Microsoft 365. To migrate this user to TeamsOnly mode with PSTN functionality, you must enable the user for Direct Routing, and then move the user to the cloud. The recipient of the call can quickly identify the caller and decide whether to accept or reject the call. The circuit-switched PSTN opens up a continuous connection between two phones, that begins with a dial tone and ends when the phone is hung up. It contains the following articles: More info about Internet Explorer and Microsoft Edge, Phone System guidance for small and medium businesses, Plan for Teams auto attendants and call queues, Contoso case study: Auto attendants and call queues, Set voicemail policies in your organization, PSTN considerations for upgrading to Teams from Skype for Business on-premises, Getting started with your Microsoft Teams upgrade, A user in Skype for Business Online, with on-premises voice functionality, A user in Skype for Business on-premises with Enterprise Voice, Phone System and PSTN connectivity options. . For information about managing phone numbers with Operator Connect, see Set up phone numbers with Operator Connect. The cloud PBX service logic, features, and connectivity are built on geographically redundant and reliable data centers in the cloud so calls can always be routed and answered with flexible options. The users are initially homed on-premise and PSTN delivered through 3rd party SIP trunks terminating onto the mediation service role. A contract with a third-party carrier. For more information, see Plan hybrid connectivity between Skype for Business Server and Skype for Business Online and the special considerations section of Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). Read this section if you're migrating from an existing voice solution to Teams. As mentioned above, the Hybrid Voice Connectivity provides access to PSTN for users with a Skype for Business online account. The user is required to have a registered emergency address associated with their assigned telephone number. You may have a custom feature or a major add-on to your legacy PBX, such as a call center. Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Depending on your requirements. If you answer yes to any of the following questions, then Azure direct routing is the right solution for you: More info about Internet Explorer and Microsoft Edge, Supplemental Terms of Use for Microsoft Azure Previews, Phone number types in Azure Communication Services, Session Border Controllers certified for Azure Communication Services direct routing, Redirect inbound telephony calls with Call Automation. For more information on tuning performance in Skype for Business Online, see Tune Skype for Business Online performance. These internal calls never go to the Public Switched Telephone Network (PSTN), so your company avoids long-distance charges. Learn about the planning considerations for Phone System (Cloud PBX) with on-premises PSTN connectivity. OnlineVoiceRoutingPolicy (based on the on-premises VoiceRoutingPolicy if migrating users from Skype for Business Online, and based on VoicePolicy if migrating users from on-premises with Enterprise Voice). In either case, the admin must specify the following cmdlet: Migration and interoperability guidance for organizations using Teams together with Skype for Business, Configure hybrid connectivity between Skype for Business Server and Microsoft 365 or Office 365, Setting your coexistence and upgrade settings, Using the Meeting Migration Service (MMS), More info about Internet Explorer and Microsoft Edge, Coexistence of Teams and Skype for Business, Teams client experience and conformance to coexistence modes, A user in Skype for Business Online, with a Microsoft Calling Plan, A user in Skype for Business Online, with on-premises voice functionality, A user in Skype for Business on-premises with Enterprise Voice, Summary of per-tenant configuration of Direct Routing, configure the organization for Skype for Business hybrid, Manage phone numbers for your organization, Pair the SBC to the Direct Routing service of Phone System. To learn how to set up hybrid connectivity, see Plan hybrid connectivity between Skype for Business Server and Skype for Business Online and Deploy hybrid connectivity between Skype for Business Server and Skype for Business Online. For more information about Direct Routing, see the following articles: Most Phone System features are the same regardless of the PSTN connectivity option you choose. Phone System is not supported when the user's account is assigned a Teams upgrade policy with Islands mode. There are some differences in functionality, however, that affect how you configure certain Phone System features. IP - Internet Protocol (IP) is the method of transmitting data to another server. Fortunately, Teams Phone provides the flexibility to deploy and manage different PSTN connectivity types to different users in your organization, optimizing for specific calling scenarios and requirements. You'll read more about migration later. These steps should be completed before Step 5. You don't need to retain your current PSTN carrier. PSTN calls for all users will need transcoding on the mediation server! Cloud Connected PSTN. Or you might need a combination solution that supports a complex, multi-national deployment, with different requirements for different geographic locations. You can use virtually any telephony carrier with Phone System. When using our integrated Cisco-certified providers, customers can manage the entire provider selection and number procurement process in Control Hub. Skype Academy Presents Cloud PBX with on premises PSTN via on premises As another example, Direct Routing provides Location-Based-Routing (LBR). How you configure emergency calling differs depending on your PSTN connectivity option. Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with either A) the port of that users phone number to a Microsoft Calling Plan or B) assigning a new subscriber number from available regions. DO NOT ATTEMPT TO UPDATE TO MINIMUM FIRMWARE OR HARD RESET THE PHONE PRIOR TO MOVING THE USER BACK TO YOUR ON PREMISES ENVIRONMENT. For more information, see Considerations for Calling Plans. SMS capabilities depend on the phone number you use and the country that you're operating within as determined by your Azure billing address. Skype for Business Server 2015, March 2016 Cumulative Update 6.0.9319.235, Lync Server 2013 July 2015 Cumulative Update 5.0.8308.920. Our Cisco-certified partners are world-class service providers that meet the highest standards of service quality, reliability and support. To migrate this user to TeamsOnly mode with PSTN functionality, you must move the user to the cloud, and either port their number from the old carrier to a Microsoft Calling plan, or assign a new number to the user. Recently we received several questions around the requirements for Skype for Business S. To connect Phone System to the PSTN, you can choose one of the following options: Phone System with Calling Plan. You cannot enable users for Phone System in Office 365 who were created directly in Azure AD. For a general overview of Microsoft Teams cloud voice features, and help deciding which Microsoft voice solution is right for your organization, see. See the calling library to learn more about specific SDK languages and capabilities. This solution provides your business with a smooth migration from on-premises deployments to the cloud at a pace that meets your business strategy. Microsoft Calling Plan isn't available in your geographic location. If you want to set up Cloud PBX with on-premises PSTN connectivity, you need some on-premise Skype for Business servers. This alone is a game changer for organizations who are now able to communicate more quickly and efficiently and avoid long-distance costs on internal VoIP calls. Active Directory synchronization You must configure Active Directory synchronization using Azure AD Connect. BYOC via PREMISE PEERING The following articles describe important upgrade concepts and coexistence behaviors: There are four possible calling scenarios when moving to TeamsOnly mode: A user in Skype for Business Online, with a Microsoft Calling Plan. There are some differences in functionality, however, that affect how you configure certain Phone System features, such as call routing and emergency calling. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. This scenario is the simplest upgrade scenario involving voice. Teams Phone Mobile might be the right solution for your organization if: For information on the benefits and requirements of Teams Phone Mobile, and for links to carriers participating in this program, see Plan Teams Phone Mobile. But, now that Teams offers PSTN connectivity, it can fill some of the gaps between cloud-based and on-premises telephony. For details, see Pair the SBC to the Direct Routing service of Phone System. For more information about Microsoft voice solutions, including details about Phone System features, see Plan your Teams voice solution. The user's PSTN connectivity is also on-premises. Although each of these options provide businesses with incredible flexibility, we dont want to limit our customers to just one choice. With Teams Phone Mobile, a users SIM-enabled phone number is also their Teams phone number. How to manage and configure emergency calling differs depending on your PSTN connectivity option. Your enterprise's own network The quality of the real-time media is heavily dependent on your own network: especially the WiFi network and the quality of the interconnect used to reach the cloud. Deploying and maintaining a supported SBC. The user's PSTN connectivity is also on-premises. That's why we offer our customers three flexible options for PSTN connectivity with Webex Calling that enables them to support users in 85 countries.

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