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How can I help you? :) Thanks so much for watching. Is that okay with you, Mr. Sandals? Travel Agent: Sure, no problem. 26 0 obj <> endobj And, uh, Id like to request avegetarianmeal. Could you tell me when you need the room? A: I'd like to reserve a hotel room. You can email the site owner to let them know you were blocked. Please answer all questions about the text: Press Enter or Space to show volume slider. We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. Do you have any vacancies? May I have your name, please? A: I hate cigarettes! B: Fantastic! READ BELOW. A: John Sandals. There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. Caller: Uh, well, Id like tocatcha return flight on the twenty-ninth. Here is a brief overview of how we receive calls on your restaurants behalf. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . Steps You Should Follow Step-1: Answer the telephone within 3 rings. Read the complete Terms of Use for more information. Calling Diner: Perfect and thanks for your help. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. The guest wants to reserve room for her husband. Man: Well, how much is the non-smoking room on the 20th? Alex Thank you. Guest: Ok, thanks. I see. I see we have some availability. Could you please tell me your name? (OPPORTUNITIES)5. A: Certainly. The caller can't stay on the September long weekend because the hotel. Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. B: Great, Mr. Sandals. B: Most of our clients prefer nonsmoking. 0 Hotel Receptionist: How do you spell your name, Ms. Stephany? A bellboy will bring your bags up shortly. Do you find that acceptable, sir? B: Would you prefer to leave from Los Angeles or Burbank Airport? Now, about the bed, is a queen-size okay? A: Friday afternoon, April 14 through Monday morning, April 17. May I help you? Hotel Receptionist: I repeat917494-4476. Is there anything else that you need at this point in time? Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Making a Hotel Reservation in English - Dialogue - Lingua.com If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. The 21st of May, right? I would like to reserve a room from the 5th of April for 5 days. Can I book a reservation for 2 at 9:00 pm? A: That's a reasonable price. Could I have your full name, please? And could I have your name please? What time should I arrive at the airport? This week the chef has a three-course special on the menu. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. Travel Arrangements - Script - Randall's ESL Cyber Listening Lab I can't handle that smell. B: No problem at all. This allows your new virtual hostess team to book and handle reservations in real-time. Call Center Script Example for our Restaurant Customers B: Wonderful! 39 effective call center scripts your agents should be using - Zendesk Travel Agent: Freedom Travel. Reply. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. 00:00 00:00 Hotel Clerk: Hello. Go-To Scripts for 16 Tricky Customer Service Scenarios Do you prefer a room with the view of the swimming pool or the hill madam? You take care. Someone will give you a call momentarily. B: Perhaps you didn't know that we have new room rates. Please tell me how can we help you. Mock Call Practice | Hotel Reservation | Short Version - YouTube A: That price is perfectly acceptable. Will that be acceptable to you? Situation: The caller heard some gun shots, and saw people running from his neighbor's house. A: It's 626-555-1739. A: Certainly. Mary Jones: . Hotel XYZ (Name of the Hotel), Reception. AGENT: THANK YOU! I also want to hear your input about the call and to help you learn to evaluate and assess calls. your phone number is (718) 204-0341. Hotel Customer Service For Best Customer Experience | Zendesk What days will you need a room? me to have a short recap of what we have discussed today. May I have your name, please? Guest: Yes, thats right. Have a nice day. How did the agent resolve the concern/issue?3. My phone number is 626-555-1739. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, A: That sounds fine to me. Caller: Alright. Hotel Clerk: All right. By the way, how much is it? Hotel Reservation Dialogues - EnglishPost.org Travel Commercial Voice Over Script Example 1: The Center of Travel.com. Now you have been booked, Ms. Jones. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5 All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? 7 Outbound Sales Call Script Examples (+ Free Templates) Mock sales calls should be part of onboarding, training, and continuous development. hbbd``b`$c`~" $ZR #JbF u What time do you close tonight? To confirm Ted, I have you booked for 2 at 9:00 pm tonight. Nonsmoking. Calling Diner: Thats doable. <> We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps "Good Morning, Front Desk. What is yourdestination? - You'll have to be at West London Air Terminal by 6.00 am at the latest. November 25, 2019 at 8:18 pm . Hotel Receptionist: You are most welcome, madam. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? Discover short videos related to mock call for hotel reservation script exercise on TikTok. Making Room Reservation on Telephone (Practical Training) It's nice to hear from you again. Hotel Reservations - Script - Randall's ESL Cyber Listening Lab Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. Caller: Alright. Hotel Reservation Form Template | Jotform 43 0 obj <>stream Your IP: Is there anything else I can help you with? My number is 626-555-1739. A: Sure, John Sandals. The Best Call-Closing Statements - With Examples - Call Centre Helper is closed for the season. I guess hill view will be splendid. Read the complete Terms of Use for more information. Step 4: Probe/ ask relevant question/s (if applicable). Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. And the view of the city is great, too. Here we will share 2 real life scenario. Could I have your full name, please? B: Very good. I would like to book a room for next week. When does Mr. Abrams plan on giving the hotel his credit card information? Let me have your address, please? A: A queen sounds great. Would you like me to book a reservation for you and your party for a specific time? A: I quit smoking, so nonsmoking. Listen to the recording on hotel reservations and read along with the conversation. You can cancel up to five days in advance and we will refund your deposit. Receptionist: Sure! What can the agent improve on? Step 2: Empathize, apologize or assure (whichever applies). CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. I would like to make reservations, please. B: Good! November 25, 2019 at 8:18 pm . Virtual Hostess: It has been my pleasure. Guest: That is so kind of you. Also, do you have a dress code? Hotel Reservation Dialogue #1 R: Good morning. What's the actual price? Listen to the recording on travel arrangements and read along with the conversation. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. We dont have any single room vacant at that moment. Guest: Ok. Now, sir, do you have a preference for smoking or nonsmoking? A: I would prefer to return in the afternoon. Hold on for few seconds. If a waiter or line cook is unable to work their scheduled shift, they can call into this staff hotline day or night. My name is Michelle. FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. Dont worry. Guest: Well, a double-bedded room with AC and other facilities at least. Let me see here. Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. Practical English :: Air Travel :: Reservations (airline) :: Dialogue 2 Virtual Hostess: We most certainly are, Ted. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Have a wonderful rest of your day! Travel Agent: Okay. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. Do you need our services? Bill Thank you. I look forward to my stay. The guest wants to reserve room for her husband. A: Yes, that'll be just fine. Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: reagene.biz@gmail.com---LET'S KEEP IN TOUCH! Travel Commercial Sample Script | Voice Over Sample Scripts Step 3: Confirm the customer's account (if applicable). Thank you so much for choosing our hotel, sir! 35 0 obj <>/Filter/FlateDecode/ID[<0C84319033EF7B47ACC81C210EC4ABA9>]/Index[26 18]/Info 25 0 R/Length 63/Prev 82960/Root 27 0 R/Size 44/Type/XRef/W[1 2 1]>>stream Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. N4dq6FVni8E1^ms[B3O8tXw@'FZM/$vL51DD. The complete conversation between the man making the reservation and the hotel receptionist is included. B: Hi, Mr. Sandals. Caller: Whoo. Lonnie Yes. B: Okay, sir, let me reserve those dates, there. By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. Caller: Well. For how long does Mr. Abrams plan on staying at the hotel? I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. B: That'll be nonsmoking. All rights reserved. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. 2017-2023 Lingua.com. This is Capitol Hotels in Washington, D.C. How may I help you? Sunnyside Inn. Agent: Okay Mr. Torres, your reservation code is R143. Thank you for flying with us at Net Jet. 2. Thank you for doing business with us, Mr. Sandals. Cloned 30,075. But yes we can provide you our suitrooms. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. Appointment-setting Sales Script John says to break up the phone call into four main sections. Telephone Call Script: Hotel Reservation Cherry: Thank you for calling Hotel Anson. B: Thank you, Mr. Sandals. B: One more second, sir. STEP 1 - Briefly summarise what has been accomplished on the call. mock call for hotel reservation script exercise - TikTok CALL CENTER MOCK CALLS SCRIPT SAMPLE -TECHNICAL SUPPORT - Academia.edu Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. This is the front desk. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . What is your destination? Guest: Great. B: That's no problem at all. Guest: Actually 5th April is my husbands birthday. In fact, our all single rooms are occupied for next 5 days. This is Capitol Hotels in Washington, D.C. How may I help you? Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. Thanks. What was the customer's concern? A: Of course! Tanya That's Friday, the 27th? Hotel: Should you have any questions or requests, please dial 'O' from your room. Love you! I did notice on your website that you have a pool and an exercise room. Let me check and see what rooms are available. Phone Conversations, 8. Booking a Plane Ticket PDF Sample Call Center Script - Hotel - Specialty Answering Service B: It's a pleasure, Mr. Sandals. Review the key vocabulary and the sample sentences. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. But unfortunately the hotel is fully occupied and no room is available. A: That sounds fine. You then forward your calls to a designated phone number and all of your incoming calls are rerouted to our digital call center. A: $308! STEP 3 - Ask the customer if there is anything else that they can be helped with. Hotel Clerk: Well, would you like a smoking or a non-smoking room? All Rights Reserved. Customer Service Call Scripts for Handling Several Customers at the Same Time. A: Of course. A: It depends on the price, of course. Would you like to make a reservation? Let me check what flights areavailable. B: That should be no problem. A: That'll be no problem. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. B: That won't be a problem. B: I hear you, sir. I'm Michelle, at your service. GUEST: I AM CHRISTIAN LABONETE. How to Pass a Mock Call Test: It's Actually Simple! - Kwestyon A: Sure! After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. An item isn't available Client: The Center of Travel.com. B: Sir, I'm Michelle, and I run the front desk. A: Please tell me the price, so I can make a decision. Conversation: 2. Making a Plane Reservation - ESL Fast I am Taylor Isabel. Use Up/Down Arrow keys to increase or decrease volume. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. That's not bad. It is Hotel ABC. Reservations clerk: . Have a pleasant day. I have also included the product knowledge so you can train yourself to think like a call center agent. When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. Are you within walking distance from the Hilton on I-Drive? Hotel Clerk: Oh, sorry. Oh, and Id like the cheapest flight available. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. We look forward to receive you on 4th April. Virtual Hostess: Thank you, Ted. B: Okay, Mr. Sandals. B: Each night will be $308. A: Certainly. For more information on Specialty Answering Service, including additional sample scripts, visit us at: www.specialtyansweringservice.net : Good morning sir. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Watch popular content from the following creators: Beauty and the Best (@beautyandthebest100), Beauty and the Best (@beautyandthebest100), Sam Jarman(@sam_jarman), Sammie Kahkola(@sammiekahkola), John Liang(@johnsfinancetips) . Now, does a queen sound okay? Just give me a minute, let me check. %%EOF Let me see. Travel Agent: Okay. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. to inquire about available rooms. The IIPS Framework. My name is John Sandals. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? - Thank you. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Receptionist: Good afternoon! This is a useful text for learning how to make a hotel reservation in English. Guest: Ok, and what time is check-out? B: It'll be $308 nightly. May I ask you for a special favor? Taking a Hotel Reservation in English | English for Work | EnglishClub

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