staysure customer service

They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. {"hasCustomMembership":true,"hasCustomMinicart":true} Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Warm regards,Ross, I have had holiday insurance with you for a couple of years. Warm regards,Ross, Information provided by various external sources. We will do everything possible to ensure that you receive a high standard of service. Not a good experience. your insurance policy. Have a fantastic holiday. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. Because of this we were able to answer medical questions with out being flustered and accepted the quote. The training team show intense favouratism. left: auto !important; While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Dear Denis Kumm,Thank you for your 5 star review. Monday to Friday: 8:30am 8pm Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. //--> We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. Dear Geoffrey Brooks,Thank you for your 5 star review. We encourage our colleagues to speak up and stand by our values of being genuine and caring. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. The process took 1 week. Thank you for your positive comments regarding our training team. Staysure Group | LinkedIn Dear Mr Brennan Thank you for taking the time to leave a review. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Staysure "customer service" Reviews | Glassdoor However, if you'd rather complain directly, you can use the above address to contact Staysure. Get started with your Free Employer Profile. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. #wsite-title {color:#000 !important;text-transform: uppercase !important;} - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. .galleryCaptionInnerText {} Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Thank you. In the 4 years I was there I hit some sort of bonus each month. Policy came through as expected. But your website/automation are pretty poor, so only 3 stars. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Will look around for my next policy. Outright being lied to didnt help either. Simply go to the My Insurance section and choose which policy youd like to email to yourself. It was my aunty and they told me its not compassionate. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Dear Eric,Thank you for your 5 star review. Team leaders are always on hand if needed. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], We use dedicated people and clever technology to safeguard our platform. font-family: "Open Sans" !important; font-family: "Montserrat" !important; #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} The operator was very efficient, helpful and knew his business. Customer Services Manager, })(); Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Clear All. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. } Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. 11 Staysure reviews. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Staysure Remote Customer Service Representative Salaries in right: 0 !important; Staysure is a trading name of TICORP Limited. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. If there is a problem with the password chosen this should be explained. } Lack of progression I would say but good vibes. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} They were rude, there was no consideration, no bereavement line. The process to get the policy on my smartphone is too convoluted - passwords etc. How to make a complaint | Staysure Need help? Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. These can take up to 7 working days to get to you. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Application. Resolver is free. The People Team. It goes against our guidelines to offer incentives for reviews. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Working as a Customer Service Representative at Staysure: Employee Worst company I have worked for and hope people take this review in and understand you will be another number. See if we've answered your question in our Covid Help Centre . Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. _W.storeName = null; .wsite-button-small .wsite-button-inner {font-size:13px !important;} } Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further.

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