emails not sending to btinternet
19-12-2022 Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. If yes, we recommend that you check if the issue persists while on safe mode. Any suggestions please, User profile for user: 26-08-2021 A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. The accounts work on BT Webmail, both to receive and send. I know that I haven't received most of the emails sent from btinternet.com addresses at all. I consistently receive this warning:whenever I try. by 16:52 EST 04 Mar 2023 But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. 10-07-2019 By coincidence(? Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Not receiving all emails on btinternet account - UKGSer We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. We can't ditch our broadband we'll lose our email address! If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. @stevebrass Thanks, but same result as before. Our standard shipping option is via Royal Mail airmail. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. I have the exact same problem. on Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. But again got error messages which I now cant remember. They must realise that they have a dreadful name. A warm welcome to the forums. I can't send emails from my btinternet account on my iPhone So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Page 1 of 2 1 2 Last Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. 8h29. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I am using the Outlook app on a Samsung phone. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. We receive the following message when we try to send from our Mac. on - last edited on btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Announcements, Guides & Community Updates. There'll likely be four of these, two from BT servers and two from Plusnet servers. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Accounts that are inactive for six months . I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. The problem is also affected by the addressee. Problems with email | BT Help And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. How can we as customers get BTs attention and ensure that there is a fix? BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Re: Emails from btinternet.com addresses not received. Not receiving @btinternet email. on My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. This amount is subject to change until you make payment. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". 9h25 09-07-2019 26-08-2021 It seems that I can only send messages to my iCloud account from the iMac. on 14-07-2019 For additional information, see the Global Shipping Program. BT allows former customers to access a basic form of their email account for free. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password 19h39. I can send & receive on my work email account using the Outlook app. 2 users liked/thanked this post: Rest assured that we'll do our best to assist you or get you pointed in the right direction. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. 15h24. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Emails being blocked which we send to btinternet.c - BT Community on Don't forget online banking, streaming services and social media accounts. (The fix did not work until I had quit Mail and relaunched it. My email is not sending from my iMac (iCloud). 13h52. 14h08. 19-12-2022 I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Today all of our emails addresses would receive, but not send. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. 19h37 If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. 2 days ago I suddenly stopped being able to send emails and get the message below. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Does anyone have any other suggestions please?? Sadly not the same as my experience. 3 users liked/thanked this post: While members are not getting emails, they do appear as posts on the Google Groups page. BT internet email problem Hi. 14h56, on 14h00, on This site contains user submitted content, comments and opinions and is for informational purposes If you click on them we may earn a small commission. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. It's good (???) If I go into iCloud web page, then I can send and receive as normal. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on I can't send or receive messages in Outlook - Microsoft Support , updated Surface mail is also available; please e-mail us for . mingoslkd, call 14-07-2019 Log in issues. 10-07-2019 Apple may provide or recommend responses as a possible solution based on the information I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. . When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 17h25. Copyright 1995-2023 eBay Inc. All Rights Reserved. None of the posts I have seen are the same as my problem however. Hi 26-08-2021 So it seems to be something between Android and BT Mail. Please update the server configuration to continue connecting to this account", with the option to cancel or update. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. provided; every potential issue may involve several factors not detailed in the conversations Solved: btinternet email server refusing to send outgoing - BT Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Google Groups emails from BT & Earthlink addresses not getting https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. for DISH Protect Silver unless you call to cancel. Though any rejection on our side should be returned back to the sender as a bounce. A forum where Apple customers help each other with their products. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 20h13. One of the mails having been sent as long ago as April 4th. I have a group of 14 people set up under Outlook 365. That is because he has a Virgin Media email address, which would be deleted if he switched away. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Thank you, JW. The worrying thing is I don't know how many other emails I'm not receiving. Switching email address if you have never done so before can feel like a daunting task. Our Gmail accounts work on all our devices. I've got a "failed delivery message". Incoming mail works, but unable to send anything. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! 11h33 Why? Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. If everything works fine in webmail, you may need to check your program settings. This isn't just a small delay. Thanks If not, how do we get a moderator involved? Townman, Gandalf. One further piece of information. I feel there is something going between Google and Apple. Can I move my BT Email address to another account? Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. The other two people that are having the same problem are using Samsungs, but haven't said which model. PaddyB. Anyone else experiencing the same issues? Can you please hold the power button on the phone and iPad until you see a menu and choose power off. After 3 years, then-current everyday prices for all services apply. Has anyone experienced this problem. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Those who leave have their email account terminated and closed 90 days later. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. So hardly time for a timeout to have occurred.