waitrose interview process 2020

These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. I believe this will help my confidence grow and my sales skills as well.". They keep employees motivated to do a great job and ensure they are on top of their KPIs. The answers to the FULL LIST of interview questions featured on this page. I interviewed at Waitrose. Very laid-back, almost forgot I was in an interview. Why do you want this job and what can you specifically bring to the role? If you disable this cookie, we will not be able to save your preferences. No pressure at all. A job search isn't just a one-sided hunt. I am excited to work for Waitrose because of the flexibility you offer students and the growth potential. While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets. Some staff complained that they didn't have their work schedule yet. This leadership style has been effective because the workforce is engaged and empowered to innovate. Sent to your email inbox within seconds of your order being placed. If you have unique ideas for creative displays, let the interviewer know your thoughts. ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. Q1. Yes! Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. Talk to the interviewer about your past year's attendance at your previous job. What is your most important success so far? Waitrose Group Assessment Guidance and Practice - How 2 Become "I am happy to work a flexible schedule and overtime as needed. If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee. There are many different leadership styles: autocratic, democratic, servant, pacesetting, coaching, collaborative, affiliative, and more. Want to know what questions Waitrose ask at interview? At the same time, Waitrose provides an environment for professional growth and mentorship. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. They just asked you standard interview questions that you would know. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. You want to avoid saying you have nothing to learn from Waitrose. Im on step two ! My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. Waitrose is the one of the biggest Supermarket company in the UK. The hiring manager wants to see that you performed exhaustive research and can tell them about the founder, the history, partnerships, and services offered. I just wanted to thank you so very much. Interview Questions. Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). When the workforce is engaged, it helps shape the company's future success.". However, with a small amount of preparation you can ace the Waitrose Interview. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. "Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. Your five core values speak volumes and are what made me want to apply to your company. Focus on describing your written and verbal communication skills. I texted my friend to see if she could tell my teacher what had happened. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response. (You can also mention Heston, which is a premium range of Waitrose products, inspired or created by Heston Blumenthal) 2. Q6. What plans do you have over the coming 5 to 10 years? Share with the interviewer how you would like to be recognized for your hard work. The questions were easy to answer on the spot and required little to no preparation. TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. Glassdoor users rated their interview experience at. I have worked in a leadership role for five years and always lead by example. My most challenging position was with Company ABC. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. I have had to cover for coworkers several times in the past, and I don't mind accepting overtime hours. There were scenario based questions but with lots of others stemming off them. Interviews at Waitrose Experience Positive 77% Negative 15% Neutral 8% Getting an Interview Applied online 100% Difficulty 2.2 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (380) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) See more interviews for top jobs Perhaps another store in future. Tasks required are mainly focused on show how you can organize stuff. After aplying for position, you have to fill some documents and scenario based question to determine whether you are good fit for the position. I am available to work whatever schedule I am given and am happy to work overtime as well. Proper planning will get you far, but sometimes life happens, and you'll need a plan B. I like to be pushed beyond my boundaries. If security needed to be called, I would do so. There is no wrong answer as to what you want to learn if hired at Waitrose. The hours were just not right for me in the end which is a shame. ", "I have a transformational leadership style. The interviewer wants to hear that your references will positively describe you. They did not have a store in the area where I moved, so I could not transfer. I do not prefer close supervision as I am confident in my skills. Waitrose Interview Questions in Ipswich - glassdoor.com This is your opinion, and you can answer how you would like. Talk to the interviewer about any times you have been required to wear a uniform and your thoughts on this. Which all went well. The hiring process at Waitrose takes an average of 21.05 days when considering 42 user submitted interviews across all job titles. They want to hear that you plan to avoid being late to work and that you call your supervisor if you are going to be tardy. Full Suggested Answer & Detailed Response, Question 9, If you respond that you rely on your managers to keep you motivated, the hiring manager may feel you lack the drive to succeed and do a good job. Purchase the full package below for just 4.99 to download the answer to this and all of the interview questions featured on this page! Order today and you will get this bonus guide FREE offer available for a limited time only. Tasks required are mainly focused on show how you can organize stuff. Perhaps another store in future. Waitrose Interview Questions and Answers 1. Explain how working for Waitrose will benefit you in your career. It felt good to help, and I do not mind helping others when needed. "I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Using the posted salary range will help you determine what salary range you would expect if hired for the position. "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. You can cancel anytime by contacting us via our contact page or email. To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. The interview process was easy and enjoyable. Waitrose Interview Questions [+Includes Best Answers] - WorkNearYou I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. Waitrose is a British employee-owned supermarket store with over 3009 shops across the United Kingdom. The main thing the hiring manager wants to hear is that you are responsible and organized. The interviewer would like to hear that you want to become a leader with Waitrose so they can mentor you into a management role. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Here we. Discuss with the interviewer why you want to make a change and how this particular role fits well with the changes you seek. Waitrose Warehouse Assistant Interview Questions | Glassdoor Full Suggested Answer & Detailed Response, Question 4, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. First is the psychometric tests followed by a group interview and then a solo interview. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism. Focus on reviewing Waitrose's return policy before your interview. I always try to arrive 15 minutes early, but unforeseen circumstances can arise. How would you manage food temperature in the freezers/ fridges? ", "This job will fit perfectly surrounding my school schedule. "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. Who has created the answers to the interview questions? I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. I felt everything was relevant. I cannot work in an environment that feels negative or toxic. You cannot force others to communicate with you in a way you would always prefer. Thank you for sharing. No minimum term. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the needs of the company in mind as well. I have some photos on my phone of displays I created if you want to see them. Q4. Good process overall. The actual interview took around 45min, again give examples of good customer service, time when you went out of your way to help, how you cope under pressure etc. ", "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. Applied online and passed the online assessment. Assure the interviewer that you can be trusted while describing what your most recent employer would say about your character and integrity. Full Suggested Answer & Detailed Response, Question 11, 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. I offered to help her out to her car, and she gratefully accepted. Really welcoming and straightforward, the interviewer was friendly. Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. "I am looking to lay the foundation for the rest of my career with this position. If you are successful you'll be asked to select interview date. Let the interviewer know that you have the creative skills necessary for their merchandising and displays. 11 years ago. If you are lucky enough to secure an interview them then carry on reading this post. "My current sales position is highly commission-based, so my colleagues and I are quite competitive. Glassdoor users rated their interview experience at Waitrose as 40.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). I applied online. He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. These bonuses include free guides, powerful online training and more! ChloeO. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. I love that you act with integrity, give it your all, and give more than you take. Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Of course, I would not be telling the truth if I said there wasnt the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. You can ask the interviewer to describe their management style if you wish. Asking the right questions and very brief. Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. Thanks so much for making these. Yes, I do have a couple of questions. Rest assured, I am reliable and always come to work on time. "I have a lot of qualities that transfer well into a retail-based position. What is your most important success so far? If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. "I had zero unexcused absences last year. Describe a stressful situation at work and how you handled it? You will stand out as a stronger candidate if you reply that you motivate yourself at work. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. Company Information. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. Stupidly hard questions for the role - it was like I was interviewing to be CEO. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. ", "I value honesty, so if I saw a coworker stealing. The interview process was easy and enjoyable. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. I am excited to bring these qualities to this position with Waitrose.". We do this by creating interview questions that we think you might be asked. It felt excellent to go above the call of duty that day.". I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. Full Suggested Answer & Detailed Response, Question 5, Q5. If you come across as the type of person who requires constant recognition for everything you do, the interviewer may feel that you would be a challenge to work with. The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Be sure not to mention names and end on a positive note. I applied online. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Take a look at our customer reviews and feedback where our customers share theirpositive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). From what I understand, if a customer is not happy with a product that has been bought in a Waitrose store, customers can return the item or package, along with their proof of purchase, within 35 days. I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. I would tell my manager immediately. Focus on describing what form of reliable transportation you will use to get to work if hired. I also helped her by holding her baby while she put the stroller away. Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. I went today and got the job on the spot! Interview Questions for Waitrose Supermarket Assistant.Tell me about how you worked effectively under pressure.What is most significant to you in an Executive Waitrose Supermarket Assistant. I have worked in retail for the past three years and love interacting with customers. I handle surprises using common sense and keeping courtesy to others top of mind.". I am easily encouraged, and my best reward is knowing that my hard work is noticed. Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". After this discusses hours I was available to work and when I could start. "My most recent employer and all others would say that I have strong character and always choose honesty first. Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. I applied online. Q9. I work best with organizations with a penchant for learning and promoting their employees based on performance. The interviewer asks this question to see if your leadership style will work with the company culture. What is the interview process at Waitrose? | Waitrose & Partners While the interviewer would prefer someone with experience, the question asks if you are a creative person capable of creating attractive displays. 5 TIPS FOR PASSING THE WAITROSE INTERVIEW! Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. Had to do a task, too. PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. Candidates interviewing for Supermarket Assistant and Hospitality Partner rated their interviews as the hardest, whereas interviews for Delivery Driver and Shop Assistant roles were rated as the easiest. If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. This online course will instantly be free for you to access for 30-days. They will think that it is respectful and it shows you have good manners. Q12. How would you manage food temperature in the freezers/ fridges? Waitrose is the supermarket division of the John Lewis Partnership. Many retail-based organizations require their employees to wear a uniform. The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. Waitrose Interview Process - The Student Room No pressure at all. "I would be very excited about obtaining a role in leadership within Waitrose in the future. It is a definite plus if you have cheered on your competitors and helped them along the way. ), UPDATE: I got the job offer.THANKS Richard . Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude: QUESTION Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose? However, you want to avoid giving yourself a 10, as there is always room for improvement of any skill. Pass the Waitrose Interview | 12 Sample Questions & Answers First is the psychometric tests followed by a group interview and then a solo interview. I have a natural flair for the creative and look forward to exercising that here with Waitrose.". I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. "I am happy to comply with any reference check required. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. Full Suggested Answer & Detailed Response, Question 6, Candidates applying for Customer Assistant had the quickest hiring process (on average 15 days), whereas Supermarket Assistant roles had the slowest hiring process (on average 19 days). Talk to the interviewer about how you find motivation on the job. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. Candidates interviewing for Finance Manager and Customer Service Assistant rated their interviews as the hardest, whereas interviews for Store Assistant and Night Stocker roles were rated as the easiest. The process took 3 weeks. I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. 9 answers. Be sure to mention how you have handled rude or belligerent customers in the past while following company policy. ", "I understand that I come from one of your competitors, so I hope you can see why it would benefit Waitrose if you hired me. After describing the environment you dislike working in, end your response on a positive note. Assure the interviewer that you are a team player and put the company's needs first. You had a group task to do, and then an individual interview with a manager. Felt like a formality rather than a real test of an interview. I fully believe in honesty at all times.". Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Common stages of the interview process at Waitrose according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Waitrose was updated by Krista Wenz on September 13th, 2022. There is no reason why you should not hire me.". The interviewer asks this question to see what type of employee you will be if hired. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. It is best to describe your ideal employer as one that is the same as Waitrose. Stupidly hard questions for the role - it was like I was interviewing to be CEO. ", "As a sales professional, I am driven by a challenge with a financial perk. Can you describe the management style here? I would love to work for a company with such a great reputation and ethical business practices. Its headquarters are in Bracknell and Victoria, England. Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. When there is a problem in the workplace, I am the one people seek to resolve the issue. After this discusses hours I was available to work and when I could start. Which all went well. Display to the interviewer that you can do more than the bare minimum. Waitrose Interview Questions in Bath | Glassdoor After everything we have gone over in this interview, do you have any hesitancy in offering me the position? Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. "I have reliable transportation. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". I would guess that the reason an explanation has to be given is that it provides you with useful information relating to a specific product. You may have a portfolio or even photos on your phone to share. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. Focus on giving the exact number of days you missed work and why. 2. I felt everything was relevant. You will be better prepared to answer the question if what they wrote is fresh in your mind. ", "I am very much self-driven and self-motivated. You must also feel as though this is a good fit for you. Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. Glassdoor users rated their interview experience at. Before your interview, you must review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to ensure it's the right fit. ", "I believe with a little training, I could very easily create some attractive displays. Explain how you provide excellent customer service. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to., First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care.

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